IT Project Management Services

Clear Lake Consulting was founded based on the demand for our IT Project Management Services.   We staff only certified Project Management Professionals (PMP). 

Our experience is vast and includes years of managing projects to deliver call centers, infrastructure, and applications to clients in many industries. 

4/17 to 7/18  – Snooks and Joyner Law Firms – Tax Collection System Deployment / Website Development. Managed setup and operations of delinquent tax collection system. Developed website for tax property sales.    

- Tax collection system integrates Harris County data into case tracking tool. Functions include: data mining for accounts, views by on amounts owed, payment plan tracking, contact history, court activity, and client reporting.

- The result of these implementations is an 80%+ increase in tax collections and payments to the client. 

9/17 to 11/17 – Gemma Power – Mass File Export Tool Deployment (Agile)

Managed Agile custom software development project to deliver Mass File Export application and integration with document management system.  Delivered leading-edge technologies for cloud, storage, and development.

- Managed team of .Net expert architects and developers in remote team environment.

- Tools and technologies included Azure cloud and app services, MySQL, and React, C#  and .NET Core 2

10/2014 to 2/2015 – Cheniere Energy – Document Management System Deployment (Agile)

Managed infrastructure build, application development and integrations for Documentum version 7.1   

- Enterprise Content Management system of record to store critical, auditable build and compliance documents.

- Setup of new infrastructure, established standard object model and related attributes.

- System integration with SharePoint for enterprise-wide search functionality.

8/2012 to 11/2013 – IBM/Equifax - Enterprise Application Deployment and Integration

Managed integration project for Maximo Service Request and Identity Management tool (IDM).    

- Website used for new hire access and employee to customer various systems.

- Supported 5K end users and contractors, integrated with over a dozen different applications, including Oracle, Maximo, Outlook, Active Directory, and several in-house custom applications.

- Managed development of approval workflows and audit trail information.

5/2010 to 11/2011 - Blue Cross / Blue Shield - Enterprise Application Deployment / Tool Replacement. Managed infrastructure build and application development for Maximo Service Management tools
- Website supporting 10K+ end users and IT staff. Functions include end user request for service, problem and change management, asset management, and end user self-help.
- Managed 50+ team members, including 3 architects, 6 developers, technical writers, DBAs, server administrators, space planners, network support, trainers, test coordinators, communications specialists, and stakeholders.
- Tools deployed on AIX platform running DB2 and Websphere.

12/2009 to 4/2010 – BG Group - Enterprise Application Deployment / Tool Replacement.
Managed the testing, training, and go-live and project completion for IBM Service Management tool suite

- Took over troubled project to resolve critical project and customer satisfaction issues.

- Returned project to green status within 4 weeks and managed successful go-live.
 

10/2008 to 1/2010 - Equifax - Enterprise Application Deployment / Tool Replacement (Agile)
Managed the infrastructure build and application development for IBM Service Management tool suite, including Maximo, TADDM, and Configuration Management Database
- Functions include ITIL-based problem and change management, asset management, configuration management, and help desk.
- Managed 30+ team members, including 2 architects, 4 developers, technical writers, DBAs, server administrators, space planners, network support, trainers, test coordinators, process architects, and stakeholder group representatives.
- Tools deployed on AIX platform running DB2 and WebSphere.

4/2008 to 9/2008 - Hertz - Enterprise Application Deployment / Tool Replacement

Managed deployment of ITIL-compliant service management tool suite

 - Functions included Incident, Problem, Change/Release, Asset, and Service Level Management

- Consolidated 12 separate Change Management tools into single enterprise system

- Consolidated functionality of 3 separate Help Desk tools into single enterprise system

9/2006 - 2/2008 - Amgen - Enterprise Application Deployment / Tool Replacement

Managed the infrastructure build and application development for IBM Service Management tool suite.  Implemented per FDA regulatory requirements.
- Functions include ITIL-based problem and change management, asset management, configuration management, and help desk.
- Managed 50+ team members, including senior engineer, 2 architects, 8 developers, technical writers, DBAs, server administrators, space planners, network support, trainers, test coordinators, process architects, and FDA subject matter experts.
- Tools deployed on AIX platform running DB2 and WebSphere.  High availability failover environment included.

10/2004 to 8/2006 - British Petroleum (BP) - Overall Transition Management
Overall IBM Project Manager for global transition project responsible for deployment of multiple IT services. Was also direct project manager for BMC Remedy IT service management tool suite and self-help portal.    
- Transition projects managed included: end user website for requesting service and self-help, global call center, process redesign, deskside support, server support, and Identity and Access Management.
- Managed 200+ team members, including sub-project managers, various vendors, cross-geo representatives, architects, developers, DBAs, network support, communications specialists, trainers, and test coordinators.
- Remedy tools deployed on Intel platform running SQL and Apache.

6/2004 to 11/2004 – Fireman’s Fund - Server Support / Backup and Recovery Transition

Transitioned server support from previous vendor into IBM service model.  Managed critical support setup for backup and recovery services on emergency timeline.

5/2003 to 6/2004 - Nissan North America - Application Deployment / One Stop Shop
Managed the infrastructure build and application development for two projects - a Remedy service management tool suite and One Stop Shop end user portal.
- One Stop Shop deployment required integration with multiple other existing tools, including the client LDAP, approval databases, and legacy fulfillment tools.
- Managed multiple large projects simultaneously. Team members included architects, developers, DBAs, technical writers, trainers, test coordinators, project assistant, and communications specialists.
 

1/2003 to 6/2003 – Amtrak - Deputy Transition Manager to Overall TM.  Full-scope contract transition (helpdesk, deskside support, asset management, service management, and server support)
- Assisted with overall transition management for multi-million-dollar contract.

- Established overall Project Management System including Lotus Notes team room, customer-facing website, financial tracking spreadsheets, status report format, issues logs, project definition report, project schedule, and communications plan.

- Chaired transition team meetings, performed financial tracking, managed issues log.  
 

10/2002 to 2/2003 – USDA Forest Service - Call Center Setup for Forest Service Employees
Managed the deployment of call center and related tools supporting 30,000 users

- Project scope included telephony setup, physical help desk, web-based problem management tools, end-user self-service portal, training, testing, and communications.

9/2002 to 12/2002 - Lehman Brothers – Procurement Transition and Mainframe Data Center Migration
Managed multi-million-dollar mainframe software license transition from incumbent vendor to IBM ownership. 
- Handled licensing for 200+ mainframe applications from various vendors.  
- Worked with mainframe SMEs, software vendors, and legal department for system requirements, purchase orders, software keys, and legal clarifications as needed.
- Met deadlines for complete licensing by support cutover date.

- Managed on-site 24x7 command center for mainframe cutover weekend.Managed and resolved issues.

1/2002 to 10/2002 - State of Texas - Call Center Setup for State Medicaid recipients
Managed the deployment of call center and related tools.
- Project scope included telephony setup, physical help desk, web-based problem management tools, end user request process design, training, testing, and communications.
 
9/2000 - 10/2001 -  JP Morgan Chase - Citrix Server Farm Build
Managed the infrastructure build, networking, and software installation/setup for 40+ administrative tools used by help desk and other support groups.
- Managed the development of technical solution to satisfy strict customer network security requirements.  Gained acceptance by JPMC security director and team.
- Team members included Citrix administrators, network support, help desk team leads, security experts, and various application support providers. 

2/1999 - 6/2000 -  Solectron – Call Center Transition

Managed the deployment of global call center and related tools.

- Project scope included knowledge transfer, telephony setup, physical help desk, client and web-based problem management tools, end user request process design, training, testing, and communications.